Highlights

Secure Payment Processing

Flaxicom eStore is integrated with Razorpay, one of the most secure and reliable payment gateways available. With multiple payment options, including credit cards, debit cards, wallets, UPI, and net banking, your customers can make purchases with confidence, knowing their information is safe.

And, if needed, we can customize it to integrate with a payment gateway of your choice.

Effortless Checkout Experience

Flaxicom eStore's shopping cart feature allows for easy addition, removal, and changes of items. Our intuitive interface makes it easy for your customers to navigate the process and complete their purchase.

Additionally, our checkout process is seamlessly guided, ensuring smooth payment and shipping options for increased customer satisfaction and repeat business.

Hassle-Free Product Management

Flaxicom eStore's powerful product cataloging features allow you to add multiple variants, images, and tags to each product, making it easy for customers to find exactly what they're looking for.

With Flaxicom eStore, you can quickly create and manage a robust product catalog that will drive sales and keep your customers happy.

Categorization

With Flaxicom eStore's advanced categorization features, you can easily organize your products into categories that make sense for your business. Use Product Types to group similar products together, and Collections to create custom groups based on advanced search parameters.

This makes it easy for your customers to find what they're looking for, no matter how big your catalog is.

Efficient Order Management

Efficiently managing customer orders is crucial for any ecommerce store. Flaxicom eStore offers a comprehensive order management module that makes it easy for you to track your orders from start to finish, with features like order status updates and notifications via SMS.

You can easily manage order fulfillment and communicate with your customers about their orders without any extra effort on your part. This allows you to provide a seamless shopping experience and keep your customers coming back for more.

Product Returns Management

Product returns are an inevitable part of ecommerce, but they don't have to be a headache. With Flaxicom eStore, managing product returns is easy and hassle-free.

Flaxicom eStore allows you to easily accept or decline customer return requests, and update the status of each return request as it moves through the return process. You can track the receipt and inspection of returned products, and initiate refunds for customers once the return has been processed. This allows you to provide excellent customer service and streamline the returns process for your business.

Refund Management

Processing refunds can be time-consuming and complicated, but with Flaxicom eStore, it's totally hassle-free.

Flaxicom eStore allows you to process refunds directly within the admin panel, with features like automatic refunds and partial refunds. Your customer is notified via SMS as soon as you initiate the refund. This allows you to provide excellent customer service and keep your customers happy, even in the event of a refund.

Increase Conversions with Promo Codes

Flaxicom eStore allows you to create customized promo codes for specific products or categories, or even for your entire store. You can set expiration dates, usage limits, and other parameters to ensure that your promotions are tailored to your needs.

This allows you to offer discounts and incentives to your customers, while also tracking the effectiveness of your promotions and adjusting them as needed. With the promo code feature, you can take your sales to the next level and keep your customers coming back for more.

Featured Products Management

Highlighting your top-selling or new products can help increase sales and drive revenue. With Flaxicom eStore, you can easily manage your featured products listing on your home page, making it easy for your customers to discover and purchase your best products.

Flexible Shipping and Delivery Options

With Flaxicom eStore, you can control your shipping and delivery options. Flaxicom eStore allows you to define shipping charges based on order values, so you can offer flexible shipping rates that work for your business and your customers. This allows you to provide competitive shipping rates and keep your customers happy, while also streamlining your shipping and delivery processes.

Customer Metrics Overview

Flaxicom eStore offers essential customer management features that help you track and analyze customer behavior. The customer dashboard provides you with key metrics such as the total number of orders, lifetime order value, and average order value for each customer. You can also view customer order history, contact details, and preferences.

With this information, you can make informed decisions about your marketing and sales strategies, tailor promotions to specific customers, and provide personalized customer support to build strong relationships and increase customer loyalty.

Build Store Navigation with Ease

Flaxicom eStore gives you complete control over your store navigation. You can easily create and manage menus, submenus, and links, making it easy for your customers to find the products they need.

Optimized for SEO

Flaxicom eStore has a robust SEO feature that lets you set meta titles and descriptions for pages like the home, sign-up, and product pages. Optimizing these elements enhances your site's visibility on search engines like Google, Bing, and Yahoo, resulting in more traffic and higher sales.

Using this feature is hassle-free and eliminates the need for SEO expertise. You can effortlessly input the necessary information for each page, and Flaxicom eStore will handle the optimization for you.

Improved Product Search

Flaxicom eStore provides ability to attach one or more tags to your products. It uses these tages to match customer searches, yielding near-exact product results. This means your customers can quickly and easily find what they're looking for on your online store, leading to increased conversions and customer satisfaction.

Drive conversions and increase customer satisfaction with Flaxicom eStore's powerful product tagging feature.

Responsive Design

Flaxicom eStore offers a responsive storefront that looks great on any device. But we understand that having a unique and customized design can be important for businesses. That's why we offer the ability to create a custom design that's tailored to your specific brand and audience.

Get a stunning storefront that's built to convert visitors into customers with Flaxicom eStore.

Self Hosted

Unlike subscription-based solutions that don't allow for customization or the ability to scale server capacity, Flaxicom eStore can be customized to add features to meet the ever-changing demands of the market. Plus, when hosted on a cloud server, you have the ability to scale server capacity at will, allowing you to easily handle increased traffic or sales.

Maintain complete ownership and control of your data, and enjoy unparalleled security and stability.

Customizable

Flaxicom eStore is designed to cater to Indian businesses and includes all of the important features you need to unlock your business growth. But we understand that every business has unique requirements, and that's why we offer a level of customization that is unmatched by subscription-based solutions or open-source frameworks.

Our customization services are available on-demand, and are billable based on the level of customization required. We work closely with you to understand your business requirements and ensure that the changes are made in a timely manner, without compromising on the quality. With Flaxicom eStore, you get the flexibility to create an online store that is truly unique, and that sets you apart from the competition.

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Transparent Pricing and Comprehensive Support

Transparent Pricing and Comprehensive Support

We understand that one of the major concerns for clients while working with ecommerce developers is the transparency in pricing and the extent of services that are included. At Flaxicom, we believe in providing a clear and comprehensive picture to our clients.

Flaxicom eStore is designed to be user-friendly and intuitive, which minimizes the need for additional support. However, we offer one month of free support to our clients to address any issues related to the setup of their online store. We also provide guidance and suggestions related to choosing the best hosting provider, SMS gateway provider, and email id setup.

Additionally, we assure our clients that we will set up and roll out their online store for the price offered, with no hidden costs or charges. Our team will assist with any queries related to payment gateway integration and SMS gateway setup.

We also offer support either on a change request basis or on an AMC basis, at a very reasonable price, in case our clients require additional assistance.

Our ultimate goal is to provide our clients with a seamless and hassle-free experience while setting up their online store.

FAQs

We have carefully compiled a list of frequently asked questions to provide you with the information you need about our ecommerce solution.

To request a demo, please fill out the contact form which can be found at the bottom of this page. We'll schedule a phone call with you to gather some basic information about your requirements and then arrange a demo over a Google Meet call. This will give you the opportunity to see our solution in action and ask any questions you may have.

No, the cost of the solution itself does not cover the charges for hosting and domain registration. These are additional costs that you will have to incur separately. We have already answered a related question "What is the final cost of this solution?" which you can refer to for more details on the pricing. Please feel free to contact us if you have any further questions or concerns regarding the pricing or other aspects of our solution.

No, you do not need to pay any additional fees to our Customer Support Executive. Our offer covers setting up of your store on your hosting server, as well as a one-time free training session to help you get started with your ecommerce business. We want to make the entire process as seamless as possible for you, and that's why we take care of all aspects of the implementation process. If you have any questions or concerns, please do not hesitate to reach out to us.

Our setup process involves configuring and setting up the necessary features of the ecommerce solution, such as payment gateways, shipping options, and other basic configurations. However, data entry is not included in our setup process.

But don't worry, we provide a one-time free training session to help you get started with managing your ecommerce store. In addition, if you need any assistance in using the features of our solution, you can contact our Customer Support Executive, who will be happy to help you out.

We do offer a trial period of one month. If you're interested in trying out our solution before making a purchase, we can set up a trial for you on our Flaxicom server. After the trial period, you can decide whether to purchase the solution or not.

Please note that we don't offer a money-back guarantee for our solution, as it's a self-hosted solution installed on your server. However, we are committed to providing you with the best possible solution and support. If you encounter any issues with our solution, please don't hesitate to get in touch with us. We'll do our best to resolve the issue free of cost. Please note that this does not cover making changes to the standard features of our solution.

Our Customer Support Executive will set up your store for you. He/she will provide one-time training and basic support for a specified period.

After completing the setup of your store, our Customer Support Executive will provide you with one-time training on using various features such as adding products, setting up shipping charges, managing orders, etc. As payment gateway settings have to be extra secure, we do not provide any interface for you to set it up yourself. Our Customer Support Executive will either configure the payment gateway settings for you if you are comfortable with that, or guide you on how to do it.

While we would love to meet all of our clients in person, given the geographic spread of our customers and the current circumstances, it's not always possible. That said, we have a team of experienced Customer Support Executive who are available to provide remote assistance and training for your ecommerce store setup. They are just a phone call, email or video conference away to help you get started and answer any questions you may have.

If you have a specific design in mind, we provide you with the option to request a custom storefront design. Please note that this service is a separate, billable component. Our team will work with you to understand your design requirements and create a custom design that aligns with your brand image.

During the one-time free training session, our Customer Support Executive will guide you on using various features.

During the free support period, our Customer Support Executive will be available to guide and assist you on any feature-related queries you may have. We expect you to become well-versed in all the features during the free support period. Post-free support, you will have the option to either subscribe to basic support or advanced technical support for continued assistance.

During the one-time free support period, our Customer Support Executive will guide you on how to set up shipping charges for your store. As for tax calculations, please note that these are subject to government policies that may change from time to time. Unfortunately, we do not provide any tax-related inputs. However, we suggest that you enter prices that are inclusive of all taxes to avoid any confusion for your customers.

We have already integrated India's most popular payment gateway service called Razorpay. If you need any other service, we may integrate it free of cost or at nominal charges based on how popular the other service is.

During the one-time free training session, our Customer Support Executive will guide you on viewing and managing orders and customer data. After the free support period, you can either subscribe for basic support or advanced support.

In the unlikely event that you experience any issues with our e-commerce solution, you can reach out to our friendly support team at support @ flaxicom.com or by calling us at +91 986 9191 714. If the issue is related to a bug in our solution, we'll do everything we can to resolve it promptly and at no cost to you.

For any other kind of support, after the free support period, you can continue to receive assistance by subscribing to our basic or advanced support options or by hiring our services on a case-by-case basis. 😊

Providing customer support is crucial for any business, and we understand that managing support requests from your customers can be a challenging task. While our solution does not offer a built-in helpdesk or customer support mechanism, we recommend that you explore various third-party solutions that can help you manage your customer support effectively.

Our solution is not subscription-based, so upgrading or downgrading the plan is not applicable. You will be billed only once when you purchase our ecommerce solution.

Our solution has a dashboard that provides you with an overview of your sales, orders, and top-selling products for a given period. You can also view a filtered list of orders, products, and customers, and download the output in an excel file in some cases.

It's an easy-to-use tool that helps you keep track of your business performance.

Our solution does not currently offer a feature for marketing campaigns. However, our team is constantly working to improve our product and may consider adding such features in the future. In the meantime, we recommend that you explore available third-party options and select one that best suits your needs. We are always available to assist with any questions or issues related to our own solution.

Our solution does have a promo code feature which can be used to create discount offers. The feature allows you to easily create custom promo codes with specific discounts, validity periods, and other criteria.

This feature is incredibly useful in attracting new customers and keeping existing ones engaged with your brand.

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